Our fabric and textile-based products are not waterproof. Leather-based products can be used in wet conditions, but we do not recommend submerging them in water for extended periods. To maintain the quality and longevity of your collar, it’s best to avoid excessive exposure to moisture.

We offer Free Shipping on all Australian domestic orders. For international shipping rates, please refer to our shipping policy at checkout or contact our customer service team for more details.

Normally we ship within 48 hours during business days. We ship via Sendle. Depending on where you live Regular Post is 3-5 working days. If you cannot track your package via the link we send you, please contact our Customer Support immediately.

After your order has been shipped, you will receive an email containing a tracking number along with instructions. This tracking number allows you to check the progress and location of your package. If you have any questions or issues regarding your order, our customer support team is always available to assist you.

If you receive an incorrect or damaged item, please contact our customer service team immediately with your order number and details of the issue. We will promptly arrange for a replacement or assist you with returning the item. Your satisfaction is our priority, and we are committed to resolving the issue as quickly as possible.

If you receive an incorrect or damaged item, please contact our customer service team immediately with your order number and details of the issue. We will promptly arrange for a replacement or assist you with returning the item. Your satisfaction is our priority, and we are committed to resolving the issue as quickly as possible.

Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. Unfortunately, once an order has been shipped we cannot make any changes to your shipping address.

If the collar doesn’t fit your pet properly, we offer a free consultation to assist with finding the correct size. You can also return the collar within 30 days (in unused condition) for an exchange. If you’re not satisfied with the product, we are happy to provide a refund. Please contact us via email for further assistance.